All customer stories

How a Creative Solutions facility reduced overtime by 86%.

Client
Interlochen Health and Rehab
Business Type
Skilled Nursing
Location
Texas

"Since implementing Covr we've seen a reduction in overtime costs. It's also allowed us to ensure the appropriate staffing level at each of our buildings and helped us reduce agency usage while allocating our employees at our facilities."

Name

Chris Eamiguel

CFO

Key Results
86%

Reduction in overtime

54%

Fewer missed lunches

70%

Decrease in unscheduled hours

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Interlochen Health and Rehabilitation Center, an affiliate of Creative Solutions in Healthcare, faced staffing inefficiencies that increased labor costs and operational challenges. With over 15% of employee hours logged as overtime, 96 missed lunches per month, and 460 extra hours worked each month, leadership needed a solution to streamline workforce management and improve accountability.

The Challenge

Managing a skilled nursing facility requires precise oversight of labor costs, staffing schedules, and employee compliance. Interlochen struggled with:

  • Excessive overtime leading to unnecessary payroll expenses.
  • A lack of visibility into missed lunches and unauthorized extra hours.
  • Inefficient manual processes that hindered proactive scheduling adjustments.

The Solution

Clear, Real-Time Insights
Covr’s dashboard consolidated scheduling and time clock data, highlighting patterns of missed lunches, early clock-ins, and overtime.

Proactive Alerts
Automated text alerts notified employees who regularly exceeded their scheduled hours, reinforcing accountability and schedule adherence.

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